As simple as Tap. Shop. Go! with MCG Express.

New checkout-free technology has been introduced at the MCG to support fans in getting their favourite food and beverage items faster.

It’s as simple as Tap. Shop. Go! with two MCG Express outlets opening in the Ponsford Stand at the city end of the ground.

MCG Express Food is located on Level 2 just behind section 36 with MCG Express Bar on Level 1 behind section 33.

MCG Express is powered by Zippin, whose next generation checkout-free technology has enabled the deployment of frictionless shopping to a range of retail settings. Using AI, machine learning and sensor fusion technology to create better customer experiences, the MCG Express outlets will allow sports fans and concert go-ers the opportunity to buy their favourite food and beverage items faster than ever before.

How to use MCG Express

  1. Simply tap or insert your card at the entry gate to enter the MCG Express outlet.
  2. Now it’s time to choose the food and drinks you want. You’ll only be charged for the items you keep, so if you pick something up and change your mind, you won’t be charged for it.
  3. If you’re purchasing an alcoholic beverage, make sure you open it up before leaving the outlet.
  4. Once you’ve made your choice, simply walk out and get back to the action. There’s no checkout, no queue and no worries.

Entering as a family or group? Tap one card on entry and then walk in together.

It really is as simple as Tap. Shop. Go! with MCG Express. You’ll be enjoying food, a drink and your favourite game or concert in no time.

When you enter MCG Express, a pre-authorisation amount is placed on your card to confirm you have adequate funds to shop. Once your transaction is confirmed, you will only be charged for what you have purchased. Depending on your banking institution, it may take up to several days for your purchase to appear in your transaction history and when it does, it will be for the total amount of your purchase.

Have some more questions? Here are our frequently asked questions!

FAQs

Q: What is MCG Express?

A: MCG Express are food and beverage outlets powered by Zippin whose next generation checkout-free technology has enabled the deployment of frictionless shopping to a range of retail settings. Using AI, machine learning and sensor fusion technology to create better customer experiences, the MCG Express outlet will allow sports fans and concert go-ers the opportunity to buy their favourite food and beverage items faster than ever before.

Q: Who is Zippin?

A: Zippin has developed the next generation of checkout-free technology, enabling retailers to quickly deploy frictionless shopping in their stores. Their patent-pending approach uses AI, machine learning and sensor fusion technology to create the best consumer experience, banishing checkout lines and self-scanners for good, and letting shoppers zip in and out with their purchases. Zippin’s technology is being used by retailers on four continents to power checkout-free experiences in their street-front retail stores, as well as stores, kiosks and concession stands in a wide variety of venues such as stadiums, offices, airports, train stations, hotels, convention centres and residential buildings. For more information, visit https://www.getzippin.com.

Q: Where can I find the MCG Express outlets at the MCG?

A: MCG Express Food is located on Level 2 just behind section 36 with MCG Express Bar on Level 1 behind section 33, both are in the Ponsford Stand at the city end of the stadium.

Q: How do I shop in a MCG Express outlet?

A: It’s as simple as Tap. Shop. Go! Patrons tap or insert a credit or debit card to enter an MCG Express outlet and then just pick the items they want. The AI software automatically identifies the items picked or put back - using overhead cameras and sensors - and creates a virtual shopping cart for each shopper. The patron can put the items in their pocket, bag or simply carry them. Head towards the exit and upon leaving the outlet, the purchases are automatically charged to the card used on entry.

Q: How do I enter the store?

A: Tap or insert your credit or debit card at the turnstile card reader. Wanting to pay with Apple Pay or Google Pay in your smart device’s wallet? Activate as you normally would and tap it at the MCG Express entry gate.

Q: How does MCG Express know what to charge me?

A: The advanced AI technology uses overhead cameras and sensors to understand what patrons are picking up and putting back on the shelves. Once a patron has completed their shop and is heading towards the exit gate, their shopping tally is totalled and charged to the card they used on entry.

Q: What happens if I change my mind and put something back on the shelf?

A: The advanced AI technology uses overhead cameras and sensors to understand what patrons are picking up and/or putting back on the shelves. If you put something back, the AI system will detect it and remove that item from your virtual shopping cart, and you won’t be charged for it.

Q: Can I enter with my family or a group of friends?

A: Yes. For instance, families and friends can enter on one tapped card and the items associated with the shopping group will be charged to the card used on entry. The individual patron who taps their card for entry will be the one who is charged for the entire shopping trip.

Q: What happens if I pick up an item and pass it to someone outside the group I have entered with?

A: Please do not pass items to other customers who are not part of the group of friends or family you entered the outlet with. If you or any member of the group you entered with picks up an item, the advanced technology will add it to your virtual shopping cart and ultimately charge the card you entered the outlet on.

Q: What types of items will be available in the MCG Express outlet?

A: In the MCG Express food outlet, patrons will find a range of fan favourite items including pies, hot chips, burgers, hotdogs, snack options, soft drinks and water. In the beverage outlet, patrons will find a range of alcoholic drinks in cans including beer, wine, pre-mixed beverages, water and snack options. Guests under the age of 18 are not permitted access to the MCG Express beverage outlet located on Level 1 behind section 33.

Q: I’ve run into a problem, who can help?

A: No worries, there are team members available in the MCG Express outlet during an event. Feel free to approach one of our friendly team members for assistance or alternatively you can email us on mcghospitalityfeedback@delawarenorth.com.

Q: What if I change my mind about an item or need to make a return?

A: No worries, there are team members available in the MCG Express outlet during an event. Feel free to approach one of our friendly team members for assistance or if you have a question after you return home, please email us on mcghospitalityfeedback@delawarenorth.com

Q: What if I believe I have been charged incorrectly?

A: Firstly, check your receipt to ensure the items you bought are listed and if you still believe you have been charged incorrectly, please contact support@getzippin.com who will be able to review your cart and charges.

Q: How do I pay?

A: Your card is verified on entry - either by tapping or inserting it at the entry gate. When you exit the store, the card you entered with will be automatically charged.

Q: What types of payments are accepted for entry into the MCG Express outlet?

A: Accepted payment methods include: mobile payment apps (e.g. Google Pay or Apple Pay), credit or debit cards. Your card of choice is then automatically charged when you exit the MCG Express outlet.

Q: Why do I see a pending charge on my card once I’ve visited an MCG Express outlet?

A: When you enter an MCG Express outlet, a pre-authorisation amount is placed on your card. This confirms you have adequate funds to make a purchase. When you exit the MCG Express outlet, the system sends the actual purchase amount to your bank institution. Your card’s issuing bank is responsible for promptly releasing the pre-authorisation amount the time this takes is dependent on your bank.

Q: How much is the pre-authorisation charge?

A: When you enter an MCG Express outlet, a pre-authorisation amount is placed on your card. For MCG Express food outlets it is $5.00 and MCG Express beverage outlets it is $20.

Q: Does the pre-authorisation get held each time I enter?

A: Yes, each time you enter MCG Express, a new pre-authorisation hold is placed on your card.

Q: When do I get my receipt?

A: You can access your receipt by scanning the QR code on exit of an MCG Express outlet or by visiting shop.getzippin.com.

Q: I have a question about my receipt. Who do I contact?

A: You can contact Zippin's support team via email: support@getzippin.com.

Q: How does MCG Express collect or use my information?

A: We are committed to protecting your privacy and safeguarding your personal information. The Melbourne Cricket Club manages the MCG and the MCG Express process is protected by the Club’s privacy policy which can be accessed here. The information collected in the MCG Express process is only used as part of the checkout-free experience.

Q: Is my face captured on camera?

A: As per the terms and conditions of entry to major events at the MCG, your face and likeness will be captured on camera for safety and security purposes. When choosing to use the MCG Express outlet, we do NOT use facial recognition as part of the checkout-free experience. Movements inside the store are tracked via overhead cameras like a GPS dot on a map without any biometrics. This is why patrons in the MCG Express outlets are able to wear any type of face covering e.g. masks, dark glasses, etc without a problem in the checkout-free process.

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