A: MCG Express are food and beverage outlets powered by Zippin & Amazon’s Just Walk Out Technology whose next generation checkout-free technology has enabled the deployment of frictionless shopping to a range of retail settings. Using AI, machine learning and sensor fusion technology to create better customer experiences, the MCG Express outlet will allow sports fans and concert go-ers the opportunity to buy their favourite food and beverage items faster than ever before.

A: MCG Express Food – Ponsford Stand, Level 2 behind Section 36
MCG Express Bar – Ponsford Stand, Level 1 behind Section 33
MCG Express Bar – Shane Warne, Level 1 behind Section 12

A: It’s as simple as TAP. SHOP. GO! Patrons tap or insert a credit or debit card to enter an MCG Express outlet and then just pick the items they want. The AI software automatically identifies the items picked or put back - using overhead cameras and sensors - and creates a virtual shopping cart for each shopper. The patron can put the items in their pocket, bag or simply carry them. Head towards the exit and upon leaving the outlet, the purchases are automatically charged to the card used on entry.

A: Tap or insert your credit or debit card at the turnstile card reader. Wanting to pay with Apple Pay or Google Pay in your smart device’s wallet? Activate as you normally would and tap it at the MCG Express entry gate.

A: Accepted payment methods include: Visa or Mastercard, via mobile payment apps (e.g. Google Pay or Apple Pay) or physical credit / debit cards.

Amex is not accepted at MCG Express outlets.

A: The advanced AI technology uses overhead cameras and sensors to understand what patrons are picking up and/or putting back on the shelves. If you put something back, the AI system will detect it and remove that item from your virtual shopping cart, and you won’t be charged for it.

A: Yes. For instance, families and friends can enter on one tapped card and the items associated with the shopping group will be charged to the card used on entry. The individual patron who taps their card for entry will be the one who is charged for the entire shopping trip.

A: Please do not pass items to other customers who are not part of the group of friends or family you entered the outlet with on the one card.

A: The advanced AI technology uses overhead cameras and sensors to understand what patrons are picking up and putting back on the shelves. Once a patron has completed their shop and is heading towards the exit gate, their shopping tally is totalled and charged to the card they used on entry.

A: Your card is verified on entry - either by tapping or inserting it at the entry gate. When you exit the store, the card you entered with will be automatically charged.

A: In the MCG Express food outlet, patrons will find a range of fan favourite items including pies, hot chips, burgers, hotdogs, snack options, soft drinks and water. In the beverage outlet, patrons will find a range of alcoholic drinks in cans including beer, wine, pre-mixed beverages, water and snack options. Guests under the age of 18 are not permitted access to the MCG Express beverage outlets.

A: A pre-authorisation charge is placed as a hold to ensure you have adequate funds to make a purchase.

Your card’s issuing bank is responsible for promptly releasing the pre-authorisation amount the time this takes is dependent on your bank.

MCG Express Food has a pre-authorisation of $10.00.
MCG Express Bar has a pre-authorisation of $20.00.

A: Yes, each time you enter MCG Express; a new pre-authorisation hold is placed on your card.

A: When you enter an MCG Express outlet, a pre-authorisation amount is placed on your card. This confirms you have adequate funds to make a purchase. When you exit the MCG Express outlet, the system sends the actual purchase amount to your bank institution. Your card’s issuing bank is responsible for promptly releasing the pre-authorisation amount the time this takes is dependent on your bank.

A: As per the terms and conditions of entry to major events at the MCG, your face and likeness will be captured on camera for safety and security purposes. When choosing to use the MCG Express outlet, we do NOT use facial recognition as part of the checkout-free experience. Movements inside the store are tracked via overhead cameras like a GPS dot on a map without any biometrics. This is why patrons in the MCG Express outlets are able to wear any type of face covering e.g. masks, dark glasses, etc without a problem in the checkout-free process.

A: For assistance of any other questions or concerns please email us at mcghospitalityfeedback@delawarenorth.com.

A: Zippin has developed the next generation of checkout-free technology, enabling retailers to quickly deploy frictionless shopping in their stores. Their patent-pending approach uses AI, machine learning and sensor fusion technology to create the best consumer experience, banishing checkout lines and self-scanners for good, and letting shoppers zip in and out with their purchases. Zippin’s technology is being used by retailers on four continents to power checkout-free experiences in their street-front retail stores, as well as stores, kiosks and concession stands in a wide variety of venues such as stadiums, offices, airports, train stations, hotels, convention centres and residential buildings. For more information, visit https://www.getzippin.com.

A: You can access your receipt by scanning the QR code on exit of an MCG Express outlet or by visiting shop.getzippin.com.

A: Firstly, check your receipt by visiting shop.getzippin.com to ensure the items you bought are correct. If you still believe you have been charged incorrectly, please contact support@getzippin.com who will be able to review your cart and charges.

A: We are committed to protecting your privacy and safeguarding your personal information. The Melbourne Cricket Club manages the MCG and the MCG Express process powered by Zippin is protected by the Club’s privacy policy which can be accessed for here. The information collected in the MCG Express process is only used as part of the checkout-free experience.

A: Amazon is a global technology company that serves consumers, businesses, and partners through innovative products and services. Known for its industry-leading e-commerce platform, Amazon also pioneers advancements in cloud computing, artificial intelligence, and retail technology. Amazon’s Just Walk Out technology, deployed at the MCG, enhances the fan experience by enabling checkout-free shopping using AI, computer vision, and sensor fusion. This innovation is part of Amazon’s broader commitment to transforming retail environments worldwide, making shopping faster, more convenient, and frictionless.

For more information, visit https://www.aboutamazon.com.au/about-us.

A: You can access your receipt by scanning the QR code on exit of an MCG Express outlet or by visiting https://jworeceipt.mcg.org.au/.

A: Firstly, check your receipt via the receipt portal to ensure the items you bought are correct.

If you still believe you have been charged incorrectly, please contact us directly via email at mcghospitalityfeedback@delawarenorth.com.